At ServeSEO Limited (“we,” “us,” “our”), we strive to provide high-quality online branding and SEO services. We understand that sometimes a service may not meet your expectations, and we are committed to addressing any concerns you may have. This Refund Policy outlines our procedures regarding refunds, ensuring a fair and transparent process for our customers.

1. General Policy

1.1 Our refund policy applies to all services purchased through our Website, http://serveseo.com/.

1.2 By purchasing our services, you agree to comply with this Refund Policy. Please read it carefully before making a purchase.

2. Eligibility for Refunds

2.1 Service Completion: Refunds may be requested only if the service has not been completed. If the service has been initiated or completed, you may not be eligible for a refund.

2.2 Request Timeframe: Requests for refunds must be made within [30 days] of the service delivery date. After this period, we cannot guarantee a refund.

2.3 Valid Reasons: Refund requests must be based on one of the following valid reasons:

• The service was not delivered as described.
• The service did not meet the quality standards promised at the time of purchase.
• The service was not initiated within a reasonable timeframe.

3. How to Request a Refund

3.1 To initiate a refund request, you must contact us via email at info@serveseo.com or through our contact form on the Website.

3.2 Your request should include the following information:

• Your full name and contact details.
• The order number associated with your purchase.
• A detailed explanation of why you are requesting a refund.
• Any supporting documentation or evidence to validate your claim.

3.3 We will acknowledge your refund request within [5 business days] and begin the review process.

4. Refund Review Process

4.1 Evaluation: Upon receiving your refund request, we will review the information provided, including any relevant documentation.

4.2 Decision Notification: We will notify you of our decision regarding your refund request within [10 business days] of receiving your request.

4.3 Approval or Denial: If your refund request is approved, the refund will be processed according to the payment method used for the original transaction. If denied, we will provide an explanation for the decision.

5. Processing Refunds

5.1 Timeframe for Processing: Once approved, refunds will typically be processed within [7-10 business days]. The exact time for the refund to reflect in your account may vary based on your financial institution.

5.2 Transaction Fees: Please note that any transaction fees incurred during the original purchase may be deducted from the refund amount.

6. Exclusions

6.1 The following situations do not qualify for a refund:

• Change of mind or dissatisfaction with the service after it has been delivered.
• Issues arising from incorrect or incomplete information provided by the customer.
• Any services deemed as promotional, discounted, or on sale.
• Any services that have been fully completed as agreed upon.

7. Cancellation Policy

7.1 You may cancel your service request at any time before the service has been initiated. To cancel, please contact us at info@serveseo.com.

7.2 Refunds for canceled services will be processed in accordance with the conditions outlined above.

8. Amendments to the Refund Policy

8.1 We reserve the right to update or amend this Refund Policy at any time. Changes will be posted on this page with an updated effective date.

8.2 Your continued use of our services after changes to this policy constitutes your acceptance of the revised terms.

9. Contact Us

If you have any questions, concerns, or requests regarding this Refund Policy, please contact us at:

ServeSEO Limited
71-75 Shelton Street
London, England, WC2H 9JQ
Email: info@serveseo.com